FAQs
Deliveries and Timescale FAQs
How long will it take to receive my handcrafted bed?
Our handcrafted beds are typically delivered within 3 to 6 weeks. However, most of our deliveries are completed within 2-4 weeks once your order has been processed and production begins.
Are the products inspected before delivery?
Yes, all our products undergo rigorous quality checks before being dispatched. While we ensure every product is carefully inspected, slight scuffs or marks may occur during transit. We assure you that all items are sent out in pristine condition from our facility.
What are the delivery charges?
- Standard delivery to Mainland UK: FREE
- Delivery to the room of your choice: £50
- Two-man delivery and assembly: £100
- For deliveries outside the UK Mainland, additional charges apply.
Can I return a custom item?
Unfortunately, we operate a non-returns policy on custom items. Please carefully review your order and measurements before completing your purchase.
How should I prepare for the delivery of large furniture items?
To ensure a smooth delivery process, please check the measurements of your product and carefully consider the route it will take to its intended location. This includes accounting for:
- Staircases
- Tight corners
- Narrow spaces
If you’re unsure, feel free to contact us for advice before placing your order.
What is the refund policy for canceled orders?
Cancellations of orders already in production will only be refunded partially. The refunded percentage will depend on how far along the order is in production.
If you have additional questions, don’t hesitate to reach out to our customer support team on info@belloluxuryliving.co.uk